BOOKING CONDITIONS & CANCELLATION POLICY

MINIMUM NUMBER OF NIGHTS TO BE BOOKED:

**WE DO NOT ACCEPT ONE NIGHT BOOKINGS**

Minimum stay is 2 NIGHTS ALL YEAR for Clovelly Cottage -

Minimum stay is 3 NIGHTS ALL YEAR for Polperro Cottage -

except at the following times:

EASTER :  5 NIGHTS

CHRISTMAS :  6 NIGHTS

NEW YEAR : 5 NIGHTS

LONG WEEKENDS : 3 NIGHTS

DEPOSIT POLICY:

The full amount is payable at the time of booking for:

2 or 3 nights stay

A Midweek Special Package

Or when your arrival date is 10 days or less, from the date the booking was made.

For all other bookings, a 50% deposit is payable within 7 days. The balance is payable when you arrive.   We take credit card details (Visa or Mastercard), or a cheque or money order made payable to “Rock Lily Cottages”.

INFANTS POLICY:

Infants aged 0 to 2 years sleeping in a cot are FREE.  We can provide a complimentary cot but parents need to bring all bedding for the cot and towels etc for the baby.  We have a high chair and a baby bath, please request if you would like them placed in the cottage.

CANCELLATION POLICY:

Deposits are refundable provided you cancel more than 3 weeks (21 days) prior to your booked arrival date, except at Christmas, New Year and Easter – see details below.

Cancellations advised to us between 2 and 3 weeks (14 to 20 days) prior to your booked arrival date will incur a non-refundable cancellation fee of one nights accommodation.

Cancellations advised with less than 2 weeks notice, before your booked arrival date, will incur a cancellation fee of 50% of the total amount.

Early departure after arrival: If you decide to leave earlier than the date you booked to depart – there will be no refund or reduction in tariff for any unused nights.

Cancellation Policy Peak Periods - Christmas, New Year & Easter Holidays:

Peak periods book out several months ahead and we turn away many enquiries from that time forward. Rock Lily cottages is a small business with 2 cottages. When we receive a cancellation, it could result in a cottage being vacant during one of our busiest most requested times of the year. Therefore:

Cancellations received between 14 and 28 days before the booked arrival date will incur 2 nights non-refundable, non-transferable cancellation fee. (Example: for a booking with an arrival date of 24th December, - cancellation period referred to would be between 27th November and 10th December)

Cancellations received between 7 and 13 days before booked arrival date will incur a cancellation fee of 50% of the total amount of the booking. This fee is non-refundable and non-transferable.

Cancellations received between 1 and 6 days before booked arrival date will incur a cancellation fee of 100% of the total amount of the booking. This fee is non-refundable and non-transferable.

Please do not hesitate to ask if you do not understand any parts of the cancellation policy.