MINIMUM NUMBER OF NIGHTS TO BE BOOKED:
**WE DO NOT ACCEPT ONE NIGHT BOOKINGS**
Minimum stay is 2 NIGHTS ALL YEAR for Clovelly Cottage -
Minimum stay is 3 NIGHTS ALL YEAR for Polperro Cottage -
except at the following times:
EASTER : 5 NIGHTS
CHRISTMAS : 6 NIGHTS
NEW YEAR : 5 NIGHTS
LONG WEEKENDS : 3 NIGHTS
The full amount is payable at the time of booking for:
2 or 3 nights stay
A Midweek Special Package
Or when your arrival date is 10 days or less, from the date the booking was made.
For all other bookings, a 50% deposit is payable within 7 days. The balance is payable when you arrive. We take credit card details (Visa or Mastercard), or a cheque or money order made payable to “Rock Lily Cottages”.
Infants aged 0 to 2 years sleeping in a cot are FREE. We can provide a complimentary cot but parents need to bring all bedding for the cot and towels etc for the baby. We have a high chair and a baby bath, please request if you would like them placed in the cottage.
Deposits are refundable provided you cancel more than 3 weeks (21 days) prior to your booked arrival date, except at Christmas, New Year and Easter – see details below.
Cancellations advised to us between 2 and 3 weeks (14 to 20 days) prior to your booked arrival date will incur a non-refundable cancellation fee of one nights accommodation.
Cancellations advised with less than 2 weeks notice, before your booked arrival date, will incur a cancellation fee of 50% of the total amount.
Early departure after arrival: If you decide to leave earlier than the date you booked to depart – there will be no refund or reduction in tariff for any unused nights.
Cancellation Policy Peak Periods - Christmas, New Year & Easter Holidays:
Peak periods book out several months ahead and we turn away many enquiries from that time forward. Rock Lily cottages is a small business with 2 cottages. When we receive a cancellation, it could result in a cottage being vacant during one of our busiest most requested times of the year. Therefore:
Cancellations received between 14 and 28 days before the booked arrival date will incur 2 nights non-refundable, non-transferable cancellation fee. (Example: for a booking with an arrival date of 24th December, - cancellation period referred to would be between 27th November and 10th December)
Cancellations received between 7 and 13 days before booked arrival date will incur a cancellation fee of 50% of the total amount of the booking. This fee is non-refundable and non-transferable.
Cancellations received between 1 and 6 days before booked arrival date will incur a cancellation fee of 100% of the total amount of the booking. This fee is non-refundable and non-transferable.
Please do not hesitate to ask if you do not understand any parts of the cancellation policy.
Dendrobium Speciosum – (the rock lily) flowers in September and October
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