BOOKING CONDITIONS & CANCELLATION POLICYMINIMUM NUMBER OF NIGHTS TO BE BOOKED: **WE DO NOT ACCEPT ONE NIGHT BOOKINGS** Minimum stay is 2 NIGHTS ALL YEAR for Clovelly Cottage - Minimum stay is 3 NIGHTS ALL YEAR for Polperro Cottage - except at the following times: EASTER : 5 NIGHTS CHRISTMAS : 6 NIGHTS NEW YEAR : 5 NIGHTS LONG WEEKENDS : 3 NIGHTS DEPOSIT POLICY: The full amount is payable at the time of booking for: 2 or 3 nights stay A Midweek Special Package Or when your arrival date is 10 days or less, from the date the booking was made. For all other bookings, a 50% deposit is payable within 7 days. The balance is payable when you arrive. We take credit card details (Visa or Mastercard), or a cheque or money order made payable to “Rock Lily Cottages”. INFANTS POLICY: Infants aged 0 to 2 years sleeping in a cot are FREE. We can provide a complimentary cot but parents need to bring all bedding for the cot and towels etc for the baby. We have a high chair and a baby bath, please request if you would like them placed in the cottage. CANCELLATION POLICY:Deposits are refundable provided you cancel more than 3 weeks (21 days) prior to your booked arrival date, except at Christmas, New Year and Easter – see details below. Cancellations advised to us between 2 and 3 weeks (14 to 20 days) prior to your booked arrival date will incur a non-refundable cancellation fee of one nights accommodation. Cancellations advised with less than 2 weeks notice, before your booked arrival date, will incur a cancellation fee of 50% of the total amount. Early departure after arrival: If you decide to leave earlier than the date you booked to depart – there will be no refund or reduction in tariff for any unused nights. Cancellation Policy Peak Periods - Christmas, New Year & Easter Holidays: Peak periods book out several months ahead and we turn away many enquiries from that time forward. Rock Lily cottages is a small business with 2 cottages. When we receive a cancellation, it could result in a cottage being vacant during one of our busiest most requested times of the year. Therefore: Cancellations received between 14 and 28 days before the booked arrival date will incur 2 nights non-refundable, non-transferable cancellation fee. (Example: for a booking with an arrival date of 24th December, - cancellation period referred to would be between 27th November and 10th December) Cancellations received between 7 and 13 days before booked arrival date will incur a cancellation fee of 50% of the total amount of the booking. This fee is non-refundable and non-transferable. Cancellations received between 1 and 6 days before booked arrival date will incur a cancellation fee of 100% of the total amount of the booking. This fee is non-refundable and non-transferable. Please do not hesitate to ask if you do not understand any parts of the cancellation policy.
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![]() Dendrobium Speciosum – (the rock lily) flowers in September and October |
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